Complaint Policy

At Bridge Street Dental practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

1. The person responsible for dealing with any complaint about the service which we provide is:

Preyesh Patel

Bridge Street Dental

17a Bridge Street, Leighton Buzzard, LU7 1AH

Email: info@bridgestreetdental.co.uk 

Tel: 01525 376675

We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way. All written complaints will be acknowledged within 3 working days and aimed to be responded to within 10 working days. If patients are not satisfied with the result of our procedure then a complaint may be made to:

• The Dental Complaints Service (08456 120 540) for complaints about private treatment

1. • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
   • The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG  (www.healthcarecommission.org.uk)
   • CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle, NE1 4PA
   • NHS England (for NHS Care and Treatment if applicable)